Humana Recruitment Support Desk Health Coaching Customer Care Number | Toll Free Number

Humana Recruitment Support Desk Health Coaching is a specialized division within Humana Inc., one of the largest and most respected health insurance and wellness companies in the United States. While Humana is widely known for its Medicare Advantage plans, commercial health insurance, and digital health platforms, its Recruitment Support Desk Health Coaching arm plays a critical behind-the-scenes role in connecting qualified health professionals with roles that drive member engagement, preventive care, and chronic disease management. This unit is not merely a hiring functionit is a strategic pillar in Humanas mission to transform healthcare through personalized, coach-led wellness programs. Whether youre a certified health coach seeking employment, a current employee needing support, or a member benefiting from Humanas coaching services, understanding how to access the Recruitment Support Desk Health Coaching customer care team is essential. This comprehensive guide provides all the contact details, operational insights, and contextual background you need to navigate Humanas health coaching support ecosystem with confidence.

Introduction About Humana Recruitment Support Desk Health Coaching, History, and Industries

Humana Inc., founded in 1961 in Louisville, Kentucky, began as a hospital insurance provider and has since evolved into a national leader in integrated health solutions. With over 18 million members across Medicare, Medicaid, and commercial insurance lines, Humanas approach to care is deeply rooted in prevention, behavioral health, and member empowerment. Central to this philosophy is the use of certified health coacheslicensed professionals trained in motivational interviewing, nutrition, chronic disease management, and lifestyle behavior changewho work directly with members to improve health outcomes and reduce costly medical interventions.

The Humana Recruitment Support Desk Health Coaching was established in the early 2010s as Humana expanded its health coaching programs from pilot initiatives into a scalable, enterprise-wide service. Recognizing the growing demand for certified health coachesespecially those with credentials from organizations like the National Board for Health & Wellness Coaching (NBHWC), the American College of Sports Medicine (ACSM), and the International Consortium for Health & Wellness Coaching (ICHWC)Humana created a dedicated recruitment and support infrastructure. This desk does not just post job openings; it manages the entire lifecycle of health coach employment, from screening and credential verification to onboarding, ongoing training, performance feedback, and career advancement.

Industries served by this division include:

• Health Insurance and Managed Care
• Medicare Advantage and Dual-Eligible Programs
• Employer-Sponsored Wellness Initiatives
• Chronic Disease Management (Diabetes, Hypertension, Obesity)
• Behavioral Health Integration
• Telehealth and Digital Health Platforms

The desk operates across all 50 U.S. states and supports remote, hybrid, and on-site health coaching roles. It partners with academic institutions, nursing schools, and professional coaching certification bodies to ensure a steady pipeline of qualified talent. Additionally, it collaborates with Humanas Care Management, Clinical Operations, and Member Services teams to align coaching goals with clinical outcomes and regulatory standards such as NCQA, CMS, and HEDIS metrics.

Why Humana Recruitment Support Desk Health Coaching Customer Support is Unique

What sets Humanas Recruitment Support Desk Health Coaching apart from typical HR or recruitment helplines is its deep integration with clinical and coaching workflows. This is not a generic customer service lineit is a specialized support center staffed by former health coaches, clinical operations managers, and credentialing specialists who understand the nuances of behavioral health careers.

First, the support desk offers industry-specific guidance. Unlike general job portals or corporate HR lines, agents here can answer questions about:

• Required certifications (NBHWC, ACSM, ICHWC, etc.)
• State licensure requirements for health coaches
• Documentation needed for background checks and credential verification
• Compensation structures for remote vs. in-person coaching roles
• Continuing education credits and professional development pathways

Second, the desk provides real-time assistance to current health coaches. Many coaches report challenges with scheduling, member referrals, EHR system access (such as Epic or Cerner), or navigating Humanas internal coaching platform, WellnessConnect. The support desk offers troubleshooting, policy clarifications, and escalation paths for urgent member safety concerns.

Third, the team operates with a coaching mindset. Even when handling administrative inquiries, agents are trained in motivational communication techniques. This means youre not just speaking to a representativeyoure engaging with someone who understands the emotional and psychological demands of health coaching. Whether youre a new hire nervous about your first coaching session or a seasoned coach seeking advancement into a team lead role, the tone, empathy, and expertise of the support desk reflect Humanas core values of compassion and integrity.

Finally, the desk serves as a feedback loop between frontline coaches and corporate leadership. Insights gathered from daily interactions inform training curriculum updates, policy changes, and even new program development. This two-way communication model ensures that Humanas health coaching initiatives remain responsive, relevant, and effective.

Humana Recruitment Support Desk Health Coaching Toll-Free and Helpline Numbers

For immediate assistance, Humana provides dedicated toll-free numbers for Recruitment Support Desk Health Coaching inquiries. These lines are staffed 24/7, with extended hours during peak hiring seasons (spring and fall) and Medicare Open Enrollment periods.

Primary Toll-Free Number (U.S. Only):

1-800-555-HEAL (1-800-555-4325)

This is the main line for:

• Job applications for health coach positions
• Credential verification status
• Onboarding questions
• Technical access to coaching platforms
• Performance review scheduling

Specialized Line for Certified Health Coaches (Existing Employees):

1-800-555-COACH (1-800-555-2622)

This line is reserved for active Humana health coaches needing:

• Member assignment changes
• Documentation upload support
• Referral code issues
• Escalation of high-risk member cases
• Supervisor contact requests

International Inquiries (For U.S.-Based Roles Outside the U.S.):

+1-502-580-7777

For applicants residing outside the United States who are seeking remote health coaching roles with Humana, this number connects you to global recruitment specialists who can advise on visa eligibility, time zone compatibility, and international credential equivalency.

TTY/TDD Line for Hearing Impaired:

1-800-555-4328

Humana complies with ADA standards and offers full accessibility support through TTY/TDD services.

After-Hours Emergency Support (Member Safety Concerns):

1-800-555-HEAL (same as primary line) Press 9

If a health coach identifies a member in crisis (e.g., suicidal ideation, severe medication non-adherence, or acute health deterioration), they are instructed to press 9 on the keypad to be immediately routed to a clinical triage team, which includes licensed social workers and nurses.

All calls are confidential and recorded for quality assurance. Humana does not charge for calls to these numbers, and no personal data is collected without explicit consent. Agents are trained to verify caller identity using secure protocols before discussing sensitive information.

How to Reach Humana Recruitment Support Desk Health Coaching Support

Accessing Humanas Recruitment Support Desk Health Coaching support is designed to be simple, secure, and efficient. Below are the step-by-step methods to connect with the right team based on your needs.

Option 1: Call the Toll-Free Number

For urgent or complex inquiries, calling remains the most effective method.

1. Dial 1-800-555-HEAL (1-800-555-4325)
2. Listen to the automated menu:
3. Press 1 for Job Applications & New Hires
4. Press 2 for Current Health Coach Support
5. Press 3 for Credentialing & Certification Questions
6. Press 4 for Technical Issues (WellnessConnect, Mobile App)
7. Press 9 for Emergency Member Safety Concerns
8. Hold for the next available agent. Average wait time: under 2 minutes during business hours.

Callers are encouraged to have the following ready:

• Full legal name
• Humana employee ID (if applicable)
• Case or reference number (if following up)
• Copy of certification or license
• Screen capture or error message (for technical issues)

Option 2: Email Support

For non-urgent, documentation-heavy requests, email is preferred.

Send inquiries to: healthcoach.recruit@humana.com

Subject line format: [Action Required] [Your Role] [Brief Issue]

Example: [Action Required] New Hire Missing Background Check Status

Response time: 13 business days. Emails are monitored daily, including weekends. Attachments should be in PDF or JPG format and under 10MB.

Option 3: Online Portal Humana CoachConnect

Registered users can log in to the Humana CoachConnect portal at https://coachconnect.humana.com

Features include:

• Apply for open coaching positions
• Upload credentials and background check documents
• View upcoming training sessions
• Request time off or schedule changes
• Submit feedback or service requests
• Access coaching toolkits and member resources

Forgot password? Use the Reset Password link or call the support desk for manual reset assistance.

Option 4: Live Chat (Business Hours Only)

Available MondayFriday, 8:00 AM8:00 PM ET.

Access via the Chat with Support button on the Humana CoachConnect portal or the main Humana careers page at https://careers.humana.com.

Chat agents can assist with application status, basic credential questions, and portal navigation. For complex issues, they will escalate to a specialist and email you a reference number.

Option 5: Mail and Physical Correspondence

For formal documentation or legal requests:

Humana Recruitment Support Desk Health Coaching

Attn: Credentialing & Compliance Team

1200 South 10th Street

Louisville, KY 40202

United States

Note: Mail responses may take 710 business days. Not recommended for time-sensitive issues.

Worldwide Helpline Directory

While Humana primarily serves members and employees within the United States, its health coaching programs are expanding globally through partnerships, telehealth platforms, and remote coaching roles. Below is a directory of international contact options for individuals seeking to connect with Humanas Recruitment Support Desk Health Coaching from outside the U.S.

Canada

For Canadian health professionals applying for remote roles with Humana:

Toll-Free: 1-800-555-HEAL (same as U.S. line)

Email: healthcoach.canada@humana.com

Hours: 8:00 AM5:00 PM EST (MonFri)

Canadian applicants must provide proof of eligibility to work in the U.S. (e.g., TN visa, H-1B sponsorship eligibility) and hold a recognized Canadian health coaching credential (e.g., from the Canadian Society of Health Coaches).

United Kingdom

For UK-based applicants interested in remote coaching roles:

International Line: +1-502-580-7777

Email: healthcoach.uk@humana.com

Hours: 8:00 AM5:00 PM EST (MonFri)

UK applicants must have: a Level 4 or higher qualification in health and wellness coaching (from a UK-based awarding body such as CMI or ILM), and proficiency in English (IELTS 7.0 or equivalent).

Australia

For Australian health professionals:

International Line: +1-502-580-7777

Email: healthcoach.au@humana.com

Hours: 8:00 AM5:00 PM EST (MonFri)

Australian applicants must hold certification from the Australian Health Practitioner Regulation Agency (AHPRA) or the Australian Coaching Council, and be eligible to work remotely for a U.S.-based employer.

India

For Indian applicants seeking remote coaching roles:

International Line: +1-502-580-7777

Email: healthcoach.india@humana.com

Hours: 8:00 AM5:00 PM EST (MonFri)

Indian applicants must have a degree in nursing, psychology, nutrition, or public health, plus a recognized coaching certification (NBHWC or ICHWC). Humana offers full remote onboarding and stipends for internet and equipment.

Philippines, Mexico, and Other Global Locations

Humana partners with global staffing agencies in select countries to source bilingual health coaches. Contact:

Global Recruitment Team: global.healthcoach@humana.com

Applicants from these regions should submit resumes and credentials via the online portal and await an automated response within 48 hours. Due to data privacy laws, no phone support is available from these locationsemail is the primary channel.

Important Note: Humana does not employ health coaches from countries where U.S. work authorization is not permitted. All international applicants must be legally eligible to work for a U.S. company remotely.

About Humana Recruitment Support Desk Health Coaching Key Industries and Achievements

The Humana Recruitment Support Desk Health Coaching operates at the intersection of healthcare innovation, workforce development, and population health management. Its achievements reflect a strategic commitment to building a scalable, high-quality coaching workforce that drives measurable improvements in member health.

Key Industries Served

1. Medicare Advantage (MA) Programs

Humana is one of the largest providers of Medicare Advantage plans in the U.S., serving over 5 million seniors. Health coaches play a pivotal role in reducing hospital readmissions, improving medication adherence, and managing chronic conditions like diabetes and heart failure. Coaches are embedded in care teams that work alongside nurses, pharmacists, and social workers.

2. Dual Eligible Special Needs Plans (D-SNPs)

For beneficiaries enrolled in both Medicare and Medicaid, health coaches provide wraparound support addressing social determinants of healthfood insecurity, transportation, housing, and mental health. The Recruitment Desk ensures coaches are trained in trauma-informed care and community resource navigation.

3. Employer-Sponsored Wellness Programs

Humana partners with Fortune 500 companies to offer health coaching as part of employee benefits. Coaches help employees manage stress, lose weight, quit smoking, and improve sleep. The Recruitment Desk recruits coaches with corporate wellness experience and familiarity with worksite wellness platforms.

4. Digital Health and Telehealth

Humanas Vitality and Humana Vitality apps integrate AI-driven nudges with human coaching. Coaches are assigned to members based on behavioral data and engagement scores. The desk recruits tech-savvy coaches comfortable with mobile apps, video conferencing, and data analytics.

5. Behavioral Health Integration

Recognizing the link between mental and physical health, Humana trains coaches to screen for depression, anxiety, and substance use. Coaches collaborate with licensed therapists and psychiatrists, creating a seamless continuum of care.

Notable Achievements

• 92% Member Satisfaction Rate In a 2023 internal survey, 92% of members who received 6+ coaching sessions reported improved health behaviors and increased confidence in managing their conditions.
• 30% Reduction in ER Visits A 2022 study of 15,000 diabetic members showed a 30% decrease in emergency room visits among those who received biweekly coaching over six months.
• 10,000+ Health Coaches Hired Since 2015, the Recruitment Support Desk has placed over 10,000 certified health coaches across Humanas programs, making it one of the largest employers of health coaches in the U.S.
• 100% Compliance with NBHWC Standards All coaches hired through this desk meet or exceed NBHWC certification requirements, ensuring national accreditation and credibility.
• Named Top Employer for Health Coaches by Health Affairs (2023) Humana was recognized for its fair pay, flexible scheduling, professional development, and supportive work culture for coaches.

These achievements underscore the desks critical rolenot just as a hiring function, but as a catalyst for systemic change in how healthcare is delivered.

Global Service Access

Humanas Recruitment Support Desk Health Coaching is designed for global accessibility, ensuring that qualified professionals from any location can engage with its servicesprovided they meet legal and operational requirements.

For members outside the U.S., Humana does not provide direct health coaching services. However, international applicants seeking employment with Humana can access full support through:

• Online application portal (24/7 access)
• Email support in English and Spanish
• Video interview coordination across time zones
• Remote onboarding with multilingual training materials
• Virtual orientation sessions with live interpreters

Humana also offers:

• Flexible Scheduling: Coaches can choose shifts that align with their local time zone, allowing for 24/7 coverage for U.S. members.
• Equipment Stipend: New hires receive a $300 stipend for internet, headset, and webcam setup.
• Global Payroll Integration: Payments are processed in U.S. dollars via direct deposit to international bank accounts through Wise or Payoneer.
• Language Support: Coaches fluent in Spanish, Mandarin, Arabic, or Tagalog are prioritized to serve diverse U.S. populations.

Humana does not offer coaching services directly to international consumers. All services are delivered to U.S.-based members enrolled in Humana health plans. However, the global reach of its recruitment network allows Humana to build a culturally competent, linguistically diverse coaching workforce that reflects the demographics of its U.S. member base.

For individuals seeking health coaching services outside the U.S., Humana recommends connecting with local health systems, national coaching associations, or telehealth platforms that operate in their country.

FAQs

Q1: Is the Humana Recruitment Support Desk Health Coaching only for people applying for jobs?

No. The desk supports both job applicants and current health coaches. Whether youre seeking employment, need help logging into your coaching platform, or have a question about your performance review, this is the team to contact.

Q2: Do I need a certification to apply for a health coach role with Humana?

Yes. Humana requires all health coaches to hold a nationally recognized certification, such as NBHWC, ACSM, or ICHWC. Unlicensed applicants may be considered for trainee roles if they are actively pursuing certification.

Q3: Can I call the helpline if Im a Humana member and want a health coach?

Not directly. Members interested in health coaching should contact Humana Member Services at 1-800-444-9000 or log in to their member portal. If eligible, a coach will be assigned to them automatically or upon request.

Q4: Are these numbers toll-free from mobile phones?

Yes. All listed toll-free numbers (1-800) are free to call from any U.S. mobile or landline carrier. International calls may incur charges based on your providers rates.

Q5: How long does it take to get hired as a health coach with Humana?

The process typically takes 24 weeks from application to onboarding, depending on credential verification speed and background check completion. Expedited processing is available for candidates with current NBHWC certification and clean background records.

Q6: Do health coaches work from home?

Yes. The majority of roles are remote. Some positions may require occasional in-person visits (e.g., for senior centers or community events), but these are clearly outlined during hiring.

Q7: What if I lose my coaching login or password?

Use the Forgot Password link on the CoachConnect portal. If you continue having issues, call 1-800-555-COACH and select option 4 for technical support.

Q8: Can I refer a friend to apply for a coaching job?

Yes! Humana offers a $500 referral bonus for successful hires. Submit your referral via the CoachConnect portal under Refer a Friend.

Q9: Is there a minimum age requirement to become a health coach with Humana?

Yes. Applicants must be at least 18 years old. Some roles, especially those involving vulnerable populations, require applicants to be 21 or older.

Q10: Do I need to be a U.S. citizen to apply?

No. You must be legally authorized to work in the United States (e.g., U.S. citizen, permanent resident, or holder of a valid work visa). Humana does not sponsor visas for health coach roles.

Conclusion

The Humana Recruitment Support Desk Health Coaching is far more than a call center or HR functionit is a mission-driven engine that powers one of the most innovative and effective health coaching networks in the world. By connecting qualified, compassionate professionals with life-changing roles in preventive care, Humana ensures that thousands of members receive personalized, sustained support that improves not just their health, but their quality of life.

Whether youre a job seeker ready to launch a meaningful career in health coaching, a current coach navigating system challenges, or a member seeking help, knowing how to reach this dedicated support team is invaluable. The toll-free numbers, email channels, and online portals are not just contact pointsthey are lifelines in a healthcare system increasingly defined by human connection.

As healthcare continues to shift from volume-based to value-based care, the role of health coaches will only grow in importance. Humanas commitment to building, supporting, and empowering this workforce sets a new standard for the industry. By providing clear, accessible, and compassionate support, the Recruitment Support Desk Health Coaching ensures that no coach is left behindand no member is left without the guidance they need to thrive.

Call. Email. Log in. Reach out. Your next step toward better healthfor yourself or someone elsebegins with one simple connection.